Press Release: Zhilabs : Massive Incident Detection capability of 'CustomAIr Proactive for Fixed Broadband' gets integrated with IVR at European Tier-1 OpCo

Massive Incidents in the network (like a node outage or a fiber cut by a work in the streets) cause, not only dissatisfaction to customers, but also hefty direct costs from the Customer Care Agent time required to handle the typically hundreds or even thousands of complain calls, with a Call Handing Time that can be long if the operator hasn’t pre-categorized that they are associated to a Massive Incident.