Cupenya
provides operational insights solutions for individuals, teams and businesses... Read moreCupenya
provides operational insights solutions for individuals, teams and businesses... Read more
News
Jan 19, 2017
Cupenya Blog
Cupenya Blog 5 zendesk dashboards that set you on the way to improvement
Jan 19, 2017
Cupenya Blog
Cupenya Blog Access the top 20 Customer Service metrics in 5 Zendesk dashboards
Dec 08, 2016
Cupenya Blog
Cupenya Blog 5 unorthodox productivity hacks for your customer service team
Dec 06, 2016
Cupenya Blog
Cupenya Blog What your customers really think about receiving automated support messages
Oct 19, 2016
Cupenya Blog
Cupenya Blog Smart Self-Service: How to Help Customers in Your Sleep
Oct 10, 2016
Cupenya Blog
Cupenya Blog Scale Smart and Stay Afloat: How to manage costs in your customer support operation
Oct 03, 2016
Cupenya Blog
Cupenya Blog 5 things to keep in mind when scaling up your customer support operation
Sep 15, 2016
Cupenya Blog
Cupenya Blog Infographic: The Customer Service Journey from Issue to Resolution
Sep 02, 2016
Cupenya Blog
Cupenya Blog The Perils of Offering 24/7 Phone Support
Aug 23, 2016
Cupenya Blog
Cupenya Blog Ticket Deflection Savings: Calculating the ratios between self-service interactions, tickets deflected and costs avoided
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